Terms & Conditions

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Terms & Conditions

Cancellation policy and late arrivals Spa Days cancelled with 72 hours’ notice are fully refundable. No charge will be made for treatment appointments where 24 hours’ notice of cancellation is received. If you arrive late for a treatment, the time of the appointment will be shortened out of consideration for the next guest.

Please advise us of any health concerns and any medication that you are taking. Guests to the spa are requested to complete a health questionnaire. All spa treatments include a full consultation and aftercare advice from your therapist. During pregnancy, we recommend that you do not use the thermal suite or the hydrotherapy pool. A range of treatments are available for you to enjoy during your pregnancy following your first trimester. Treatments marked with a + are suitable for pregnant women after their first trimester. For health and safety reasons the minimum age for use of the spa & gym facilities is 16. Whatley Manor welcomes children in the hotel and in the Dining Room from the age of 12. Children of all ages are welcome in Grey’s Brasserie and the Garden Room for afternoon tea.